Their story: If the watch is over a year old, there is no warranty on any part of it, even if you just bought a replacement cable! (Some generic cables have one or two year warranties.) They refused to honor any sort of warranty for the replacement cable.

I really don't climb hundreds of flights of stairs per day, but that's what my Sense has been telling me! Unless I get a totally different (non-Fitbit) watch. Will try to get it replaced under warranty. Well, this genuine cable lasted only NINE MONTHS before one of the spring-loaded pins froze in place. I hope this one lasts longer than the original. (Those little spring loaded charging contacts don't seem to last very long, no matter who makes the cable.) It's kinda pricey and my original Fitbit cable only lasted 18 months before it started charging my watch maybe 50% of the time. They refunded my purchase price in full, but I thought I'd go back to the genuine Fitbit product. If your item received is faulty whether it be damaged during shipping or a fault that occurs during its use please get in touch and we can arrange a pick up and exchange of your item once it falls within the warranty period.I tried a 3rd party charger with a cute little charging stand for my Sense. Any items returned to us will receive a refund to the value of the product and will not receive a refund for shipping paid. United Kingdom 3 to 5 Working Day and Europe 5 to 7 Working DaysĬhange of mind: you have 14 days from receipt of goods where you can change your mind regarding a purchase and send your item back for a full refund.

Length of time can change during peaks times. On average delivery is 2 to 3 working days. Derry (United Kingdom (UK))Īll items will be shipped via GLS courier. Ireland, Luxembourg, Germany, Netherlands, France, Belgium, United Kingdom (UK)Ĭo.

Fitbit versa 3 charging cable